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9 Tried-And-Tested Marketing Ideas For Insurance Agencies

January 24, 2023

A well-planned marketing strategy can do wonders for your insurance business.From improving brand awareness to increasing sales, the right marketing can skyrocket the growth of your insurance …

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5 Common Call Transcription Use Cases (+ A Transcription Solution)

January 10, 2023

Call transcription is the key to unlocking real-time insights that can elevate your business.Call transcription tools take customer phone call recordings, turn them into written text, and deliver …

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5 Best Call Transcription Software For 2023

December 16, 2022

Call transcription software will let you record, transcribe, and store customer or conference call conversations on the fly.But which call transcription software should you use?There are a host …

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How to Transcribe a Phone Call: A Handy Guide

December 13, 2022

Call center agents are often flooded with thousands of customer phone calls every day.With so many incoming calls and different customer queries, trying to analyze every phone conversation right…

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What is Call Transcription? (+5 Resourceful Benefits)

November 22, 2022

Remembering every detail of customer conversations is an impossible task, and sometimes you need access to past client interactions.That’s where call transcription comes in handy.…

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What is Call Analytics and How Does it Work?

November 8, 2022

Calls aren’t just about building relationships with customers.They’re a rich source of valuable insight into customer needs, agent productivity, and growth opportunities.With call …

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5 Reasons to Look For Google Analytics Alternatives

October 25, 2022

For the longest time, businesses have relied heavily on Google Analytics to monitor website visitors and user behavior.But its uncontested reign is suffering some turbulence.Many quality …

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Speech vs Text Analytics: 3 Crucial Differences

October 11, 2022

With speech and text analytics, businesses can easily improve their operating performance.How?By boosting revenue or creating a better user experience when customers call for support.And you, …

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Voice Analytics Vs Speech Analytics: 3 Key Differences

September 29, 2022

Voice and speech analytics are all the hype amongst customer-facing companies today!Businesses use these technologies to improve agent performance, boost sales, optimize customer engagement, …

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7 Practical Speech Analytics Use Cases

September 20, 2022

Speech analytics is the key to a vault full of real-time insights that can push your business to new heights.It uses customer interaction recordings to deliver valuable insights that can help with…

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8 Impressive Benefits of Speech Analytics

August 23, 2022

Analyzing all your customer calls to gain real-time insights is no longer a hassle with speech analytics.Speech analytics examines data collected from every interaction between your agents and …

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The Ultimate Guide to Speech Analytics

August 9, 2022

Speech analytics is the process of analyzing voice recordings or calls with speech recognition software to find valuable data and provide quality assurance.With this technology, you unlock a gold …

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How is Conversational AI Helping the Real Estate Industry?

July 19, 2022

Conversational AI in real estate is allowing firms to enhance the efficiency of their real estate agents, fast-track deals, and, most importantly, increase sales.But how is conversational AI …

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Conversational AI in the Automotive Industry

July 5, 2022

Conversational AI is currently being used by numerous automotive dealers and dealerships when it comes to car discovery, lead generation, and more.But how?In this article, we’ll discuss …

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Are You Prepared to Thrive in a Down Market?

June 28, 2022

You don’t have to look far to see gloom and doom economic forecasting related to war, inflation, and high interest rates. But being the optimists we are at iovox, we the see the glass half …


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