Articles tagged with customer service:

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Voice Analytics Vs Speech Analytics: 3 Key Differences

September 29, 2022

Voice and speech analytics are all the hype amongst customer-facing companies today!Businesses use these technologies to improve agent performance, boost sales, optimize customer engagement, …

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How is Conversational AI Helping the Real Estate Industry?

July 19, 2022

Conversational AI in real estate is allowing firms to enhance the efficiency of their real estate agents, fast-track deals, and, most importantly, increase sales.But how is conversational AI …

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Conversational AI in the Automotive Industry

July 5, 2022

Conversational AI is currently being used by numerous automotive dealers and dealerships when it comes to car discovery, lead generation, and more.But how?In this article, we’ll discuss …

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Proving Value in Auto Marketing with iovox Call Tracking

April 27, 2022

It’s an honor for us to share a customer success story of how one of France’s leading auto marketers is using iovox call tracking solutions to demonstrate the value of their platform …

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8 Popular Conversational AI Use Cases (2022)

April 26, 2022

Want to learn about some different conversational AI use cases?Conversational AI is fast turning into the most popular technology in the field of Artificial Intelligence. Each day, more and more …

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6 Impressive Benefits of Conversational AI (+3 FAQs)

April 12, 2022

Want to learn about the benefits of conversational AI?Conversational AI facilitates easy communication between humans and computers. This fascinating ability can offer major benefits like …

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What is the Key Differentiator of Conversational AI?

February 23, 2022

How is conversational AI different from basic bots?The key differentiator of conversational AI from traditional chatbots is the use of NLU (Natural Language Understanding) and other humanlike …

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Abeille Assurances Saved on Their Costs and Got More Quality Leads

December 8, 2020

Most businesses would be thrilled with a 20% reduction in costs combined with a simultaneous 20% increase in leads. That’s exactly what Abeille Assurances accomplished. Learn how this 180-year…

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