The Perfect Solution for 360-Degree Visibility into the Customer Journey
At iovox, we empower hearing care professionals to unlock the full potential of their customer interactions. From identifying the keywords driving your calls to automatically summarizing call details and outlining next steps, we provide the tools you need to gain a complete view of the customer journey. As a data-driven company, we deliver actionable insights that help you enhance every interaction, ensuring your customers feel understood and valued at every touchpoint.
The Challenge
As a hearing care professional, you face unique challenges:
- Call-to-appointment conversion rates could improve
- Too many appointment no shows
- Inconsistent patient experience on the phone
- Missed opportunities to help patients and their families
These issues directly impact your bottom line and patient care quality.
The Solution:
AI-Powered Call Analytics
Imagine having a smart assistant that:
- Analyzes every call
- Scores conversation quality
- Tracks marketing channel performance
- Identifies trends and opportunities
With iovox Insights this becomes your reality.
How It Works
Call Analysis
Our AI listens to each call, identifying key phrases and conversion signals.Customize Your Call Insights
Define custom keywords and receive instant alerts when they’re detected in patient calls, helping you track key topics and opportunities.Performance Scoring
Every call gets a quality score, providing actionable insights for team improvement.Channel Tracking
Pinpoint which marketing efforts bring in the most valuable leads.Trend Identification
Spot patterns in patient inquiries and objections to stay ahead of market shifts.
Why Choose iovox for Your Hearing Care Practice?
- No integration requirements with your existing phone system
- HIPAA-compliant, ensuring patient privacy
- Proven to increase call-to-appointment conversion rates
- Optimizes marketing spend for better ROI
Frequently asked questions
No, setup is quick and straightforward. iovox Insights works together with your existing systems. Our team handles the technical aspects, so you can focus on your practice. How does this protect patient privacy? iovox Insights is fully HIPAA-compliant. All call data is encrypted, and personal information can be redacted from transcripts. You have full control over who can access the data, ensuring confidentiality is always maintained.
Yes, absolutely. By analyzing every call, iovox Insights helps you convert more inquiries into appointments, reduce no-shows, and identify more sales opportunities. Clients typically see a 20-30% increase in appointment bookings within the first few months. Plus, the marketing channel tracking helps optimize your ad spend for better ROI.
Ready to Amplify Your Practice’s Success?
Don’t let another valuable call slip through the cracks. With iovox’s AI-powered call analytics, you’ll:
- Convert more calls to appointments
- Maximize your marketing effectiveness
- Enhance team performance
- Stay ahead of market trends
En pratique...
If your hearing care practice is like many others, you may be surprised to discover what’s happening on your calls and how many opportunities are missed due to a lack of training. This new call intelligence from iovox transforms conversations into actionable data helping you improve operations and make better decisions.
Here are a few reviews from customers who have greatly benefited from iovox.
We had a customer tell a cash paying buyer to “get a pencil” to take down the name and number of the salesperson who was away for 2 weeks.
Ad Agency
Insights is phenomenal. It’s so accurate and it’s on all our calls not just the ones I have time to listen to.
Auto Customer
We had no idea our team wasn’t following our script guidelines.
Real Estate Customer
Really? Those results surprise me.
Auto Customer
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